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There two approaches to using the WCI.  

1. Full Diagnosis

A full diagnosis is completed using an independent co-operative consultant. It has fours elements:

  • Employee Survey
  • Co-op Document Review
  • Key Informant Interview
  • Recommendations of areas for initiatives


The process encompasses the following steps:

  • Set up of a steering committee to review the WCI and to guide the process.
  • Facilitate and encourage the completion of the survey by all staff.
  • Complete the preliminary analysis based upon the survey data.
  • Present the preliminary analysis to the steering committee for feedback.
  • Complete the document review and key informant interviews.
  • Complete the final analysis identifying areas and options.
  • Present draft final report to steering for discussion and feedback.
  • Complete final report with recommendation.


2. Partial Diagnosis

The second approach to using the tool is to conduct just a partial diagnosis by only administering the member/employee survey and producing the automatic report. This approach may be useful in a couple of situations; first as a comparative follow-up to an earlier Full Diagnosis after actions have been taken to address the original recommendations. This would allow the co-op to evaluate whether or not the interventions had the expected outcome in moving the co-op closer to the worker co-op ideal. The second situation in which a partial diagnosis may be used is simply to develop bench mark data for the co-operative and to allow for some internal analysis in those areas in which substantial improvements are desirable.